About

The Blackdot Difference

We work alongside you to implement change that enables you to grow

Every organization and market is truly unique. That’s why we’re passionate about understanding what your customers value, and focus on implementing strategic change that results in lasting customer-centric growth.

Since 2001, we’ve helped enterprises globally solve complex customer challenges, improve operational efficiency and transform how they go-to-market. No matter what your aspiration, we arrive with an ambitious team, charged by professional curiosity and a focussed interest in your business.

How we engage

Our partnerships set out to make a difference and are built on three key foundations:

Mixing our expertise and experience with yours

Applying deep customer, marketing, sales and service specialization​


Leveraging cross-industry, best practice benchmarks and outside-in customer insights​


Understanding the unique profile of your organization

Affecting customer-led, business-driven and technology-enabled change​


Embedding new operational capability that transforms ways of working​


Making a shared commitment to real-world outcomes

Anchoring our scope on your key revenue, cost and experience objectives​


Implementing together in an agile way, focussing on business value, self-reliance and sustainability​

Our values

Shared Growth

When our clients, their customers and our team experience lasting growth, Blackdot is doing its job. Growth is the state that energizes us collectively and as individuals – and we don’t stop working until we achieve it.

Shared Growth

Be Real

Genuine relationships are founded on trust. Blackdot’s commitment to fact, transparency, independence and straight talk is the mainstay of the many client partnerships and working relationships we enjoy.

Be Real

Quality

We conduct our work to the highest internal standards, and we’re proud of the outcomes we achieve alongside our clients. The expectation of quality is a defining trait of every one of us at Blackdot.

Quality

Work Smart

Working hard is only half the battle. We apply personal experience, knowledge and innovation to plot the shortest path to shared growth. We question. We push. And we’re open to ideas from unexpected places.

Work Smart

Challenge

Respectful, constructive challenge is not only the surest path to positive change, it’s something we find exhilarating. We embrace it personally and enjoy tackling difficult problems on behalf of our clients.

Challenge

Love Your Life

People are at the heart of what we do. A diverse and happy team gets the best results and that makes Blackdot an inspiring place to work. We’re all supported to integrate work into our lives in our own way.

Love Your Life

Let’s chat

Questions, comments, ideas, feedback – we’d love to hear from you