At Blackdot, we believe these challenges should be viewed as an opportunity to drive customer-centric growth – and that strong compliance, CX and innovation need not be mutually exclusive. Possessing deep local and international industry expertise, we can deliver a unique mix of strategy, people, process and technology solutions which create business models that differentiate on insight and experience to drive greater business outcomes.
Driving the strategy, rallying internal resources and retaining sales focus and performance in a compliant, needs-based sales environment
Leveraging technology to unlock value from legacy or lower-volume customers at scale
Prioritising the segments where growth opportunities align with your strengths, and setting up the organisation to win
Developing unique, compelling and market-tested value propositions that deliver enhanced ‘cut-through’ and relevance
Lifting the profile of marketing, and making the transition from a relationship-based selling model to a centralised digital lead generation engine
Optimising the mix of specialist vs. generalist, and face-to-face vs. inside sales roles, to facilitate effective and efficient customer interactions
Enhancing customer-centricity by establishing more integrated ways of working between marketing and frontline Bankers
Equipping sales managers with the critical capabilities and evolving the frontline to deliver a more seamless customer experience
Digital has changed fundamentally how B2B customers buy, bringing both opportunity and unprecedented complexity for marketing and sales organisations.
Understand what Best Practice coaching looks like to accelerate frontline salesperson development and performance.
Blackdot helps one of Australia's largest banks enhance role clarity and focus on key market segments.
Blackdot helps a leading Australian bank develop a new sales process and performance management program to significantly boost revenue.
Blackdot helps a leading financial services company enhance their frontline sales effectiveness to win new clients.
Blackdot helps a leading investment bank design and implement a new set of forums to enhance sales performance.
Blackdot helps a nationwide insurance company assess frontline sales effectiveness and identify high-performing behaviours.
Blackdot helps a division of a leading commercial bank significantly change its sales process to win new clients.
Blackdot helps a global investment bank incentivise cross-selling and collaborative sales behaviour.
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