Case study: Uplifting CX through omni-channel transformation with Alcon

Earlier this year, we partnered with Alcon to help bring their omni-channel transformation to life.

In this video, Cluster Franchise Head - Richard Oliver and Head of Field Operations (Vision Care ANZ) - Danielle Tickner, sat down with us to share:  

  • Alcon’s customer-centric agenda and omni-channel vision
  • The fundamental shifts they are making to uplift CX and EX
  • Their perspectives on what the future will entail