The pandemic has fundamentally reshaped customer engagement preferences and buying behaviour across all industries. In response, most organisations have invested heavily in new tools and technology with the aspiration of accelerating the pathway to a digitally-led go-to-market model. Following 9 months of benchmarking since the beginning of COVID-19, what we’ve found is that as operational complexity increases – ensuring you have the right frontline behaviours and execution principles is critical for progressing; from a mono, to multi, and finally omni-channel engagement approach. Watch this recording of our webinar as we explore: An overview of omni-channel maturity by industry Risks to navigate, and opportunities to capture when evolving your go-to-market model Building an agile culture, new frontline capabilities and future-fit management decisions Functional imperatives that will enable your frontline to thrive in this new environmen - Select country- Afghanistan Albania Algeria AmericanSamoa Andorra Angola Anguilla Antarctica AntiguaAndBarbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia-Herzegovinia Botswana BouvetIsland Brazil BritishIndianOceanTerritory BruneiDarussalam Bulgaria BurkinaFaso Burundi Cambodia Cameroon Canada CapeVerde CaymanIslands CentralAfricanRepublic Chad Chile China ChristmasIsland Cocos_Keeling_Islands Colombia Comoros Congo CongoDemRepublic CookIslands CostaRica Croatia Cuba Cyprus CzechRepublic Denmark Djibouti Dominica EastTimor Ecuador Egypt ElSalvador EquatorialGuinea Eritrea Estonia Ethiopia FalklandIslands_Malvinas FaroeIslands Fiji Finland France FrenchGuiana FrenchPolynesia FrenchSouthernTerritories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala GuernseyAndAlderney Guinea Guinea-Bissau Guyana Haiti HeardandMcDonaldIslands HolySee Honduras HongKong Hungary Iceland India Indonesia Iran Iraq Ireland IslandOfMan Israel Italy IvoryCoast Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea_DemocraticRepublicOf Korea_RepublicOf Kosovo Kuwait KyrgyzRepublic Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta MarshallIslands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldavia Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands NetherlandsAntilles NewCaledonia NewZealand Nicaragua Niger Nigeria Niue NorfolkIsland NorthernMarianaIslands Norway Oman Pakistan Palau PalestinianTerritory Panama Papua-NewGuinea Paraguay Peru Philippines Pitcairn Poland Portugal PuertoRico Qatar RepublicOfDominica ReUnion Romania RussianFederation Rwanda SaintBarthelemy SaintHelena SaintKittsAndNevis SaintLucia SaintMartin SaintPierreAndMiquelon SaintVincentAndTheGrenadines Samoa SanMarino SaoTomeAndPrincipe SaudiArabia Senegal Serbia Seychelles SierraLeone Singapore Slovakia Slovenia SolomonIslands Somalia SouthAfrica SouthGeorgiaSouthSandwichIslands SouthSudan Spain SriLanka Sudan Suriname SvalbardAndJanMayenIslands Swaziland Sweden Switzerland SyrianArabRepublic Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga TrinidadAndTobago Tunisia Turkey Turkmenistan TurksAndCaicosIslands Tuvalu Uganda Ukraine UnitedArabEmirates UnitedKingdom UnitedStatesMinorOutlyingIslands Uruguay USA Uzbekistan Vanuatu Venezuela Vietnam VirginIslands_British VirginIslands_US WallisandFutunaIslands WesternSahara Yemen Zambia Zimbabwe Subscribe to Blackdot Insights