Navigating the execution challenges to omni-channel maturity

Over the last two years, leaders have made significant headway with uplifting their digital maturity in response to evolving customer engagement preferences and buying behaviour.

What has become clear, is that the CX and EX execution challenges which arise at the first pivot (from mono to multi-channel), differ to the barriers in the second pivot (from multi to omni-channel).

Download this infographic to understand the common CX and EX execution pitfalls at these pivots, along with the three key initiatives that will set you up for execution excellence in today’s environment.