Q&A with Kevin Teoh, Telstra: Maintaining customer-centricity during the pandemic

Marty Nicholas, Blackdot’s CEO sat with Kevin Teoh, Telstra’s Executive Director, Head of Business Customer Sales to understand how the pandemic has impacted their change agenda.

This interview explores:

  • The customer-centric initiatives they have prioritized during this time
  • How they’re balancing CX, cost and growth objectives
  • The common challenges faced when implementing strategic change
  • Perspectives on the customer behaviors that will be enduring post-pandemic