Implementation

Change Management

In today’s rapidly-evolving world, most organizations are either transforming towards customer-centricity, or looking to become more agile and responsive with engaging their customers.

To be successful in this complex environment, leaders need to build new mindsets, capabilities and behaviors, whilst evolving the culture towards what you’re trying to achieve.

Establishing and communicating a compelling future vision, aligned to the organization’s purpose and customer strategy, is the foundation of instilling change. You must demonstrate the benefit for customers, gain a granular view of what it means for employees, inspire with top-down leadership and empower through bottom-up ownership.

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Create a vision for change

Establish a compelling future vision for the organization, anchored on a customer-centric purpose, strategy and experience

Create a vision for change

Assess the impact of change

Identify how the changes will affect functions, teams and individuals on a practical and emotional level

Assess the impact of change

Determine change readiness​

Understand how prepared the organization, leaders and frontline are to action the change

Determine change readiness​

Develop change leadership

Build new skills and capabilities in leaders to inspire their teams to embrace the change

Develop change leadership

Construct a plan for change management and execution

Design and implement a cohesive plan that will make people comfortable and confident in new ways of working

Construct a plan for change management and execution

Track for continuous improvement

Create an adoption baseline and set up measurement, feedback, evolution and embedding cycles

Track for continuous improvement

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Creating lasting change can be tricky – let us help.

Contact us to find out how you can ensure effective change management

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