Implementation

Frontline Behaviours Benchmarking

Today’s digital and customer-led environment has put the buyer firmly in control of the sales process. In order to thrive, the role of the traditional salesperson must shift from being transaction-focussed, to becoming a true ‘customer expert’.

They need to be more innovative, productive, and equipped with the right skills and capabilities to successfully guide customers along their journey.

Over the last 15 years’, Blackdot have benchmarked more than 90,000 frontline salespeople, to identify the critical customer-centric behaviours which determine success. By undergoing our benchmark, you will understand how your sales teams compare to best practice and identify the most impactful opportunities for capability uplift.

We can help you

Know how you compare to global best practice

Understand current performance against the customer-centric frontline behaviours proven to drive outcomes

Know how you compare to global best practice

Isolate and implement your ‘Vital Few’ development opportunities

Prioritize and address the development opportunities which will have the highest impact on performance

Isolate and implement your ‘Vital Few’ development opportunities

Build new capabilities

Create individualized development plans and leverage Blackdot’s experiential capability programs to equip your people with future-fit skills and behaviours

Build new capabilities

Measure your progress

Leverage ongoing re-benchmarking to measure capability improvement and drive continuous improvement

Measure your progress

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Are your frontline sales capabilities future-fit?

Reach out today, to find out how you can equip your salespeople for success